Job Openings

Part-time Front Desk Assistant/Franklin

Part-time Processing Intake Specialist/Franklin

The Front desk assistant supports GraceWorks Ministries’ mission, goals, values and philosophy by exhibiting the following behaviors: excellence, quality service, commitment and accountability. As a member of the GraceWorks Ministries Neighbor Services team, performance includes demonstration of the following accountabilities; superior hospitality skills, in addition to secretarial, clerical and administrative support to ensure that this ministry’s front desk objectives are met in effective and efficient manner.

POSITION SUMMARY
This post supports Neighbor Services by being the knowledgeable and mission oriented “first impression” for those seeking the services of GraceWorks. This position also offers administrative and data support to Neighbor Services staff and volunteers.

PRIMARY DUTIES AND RESPONSIBILITIES
• Greet neighbors as they arrive with dignity
• Operate ministry phone switchboard, take calls and provide information and transfer calls
• Manage client data base entry and paper work
• Answer queries regarding ministry services
• Take payments and donations
• Maintain lobby and consulting room areas
• Follow opening and closing procedures
• Direct neighbors, guests and general public to the appropriate staff member
• Assist in maintaining consistency of service and policies at the front desk
• All other duties as assigned

SUPERVISORY RESPONSIBILITIES
Assist volunteers in maintaining standards of service, adhering to policies, and with scheduling

QUALIFICATIONS
Commitment to the mission of GraceWorks. Excellent customer services and interpersonal skills. Strong administrative skills including data input and attention to detail. Some accounting skills are helpful in processing payments and donations. Ability to speak Spanish is a plus. An individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skills and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE
Minimum Requirement of 3-5 years’ experience of general office and administrative experience. A bachelor’s degree would be an advantage.

Click here to download our application. Attach it to a cover letter and send it to jobs@graceworksministries.net to apply.

The Intake Specialist supports the GraceWorks Ministries’ goals, values and philosophy by exhibiting the following behaviors: excellence, quality service, commitment and accountability. Communication skills, teamwork, job knowledge and leadership are essential for each member of the GraceWorks team.

POSITION SUMMARY
This post supports Neighbor Services by The Intake Specialist is responsible for receiving and sorting in-kind donations through our donation entryway at GraceWorks Franklin store. They are also responsible for greeting in-kind donors and delivery personnel, making sure all visitors of our processing entryway are sufficiently directed. Maintains high standard for items selected and ultimately sold in our Thrift Stores. Maintains organization of the donation space to ensure neatness and functionality of the area. Assists with replenishment of retail floor with appropriately sorted merchandise.

PRIMARY DUTIES AND RESPONSIBILITIES
• Lift, sort and price inventory.
• Receives donations, placing them into appropriate bins for tagging.
• Maintain brand awareness and fashion sensibilities in selection of merchandise to be placed into appropriate bins.
• Help with seasonal and departmental inventory for integration into the ongoing processing chain.
• Assist with training intake volunteers.
• Greets donors and delivery personnel.
• Offer receipts to all donors as they drop off donations.
• Be able to tell the GraceWorks story to anyone who asks.
• Assist in keeping warehouse processing area maintained and organized.
• Able to react to change proactively, and handle all other duties and essential tasks as assigned with a positive attitude.

SUPERVISORY RESPONSIBILITIES
N/A

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skills and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE
High School Diploma or GED required; Valid Driver’s License & Good Driving Record required in case there is a need to pick up donations; Retail experience preferred

OTHER SKILLS
• Strong interpersonal skills
• Donor and Customer Service sensitivity
•Highly developed organizational, planning and communication skills
• Brand awareness and fashion sensibility is required
• Ability to communicate effectively with a diverse range of individuals
• Problem-solving skills
• Physically able to lift at least 50lbs. or more
• Good judgment
• Ability to handle multiple tasks simultaneously
• Ability to work effectively with other

Click here to download our application. Attach it to a cover letter and send it to jobs@graceworksministries.net to apply.