Job Openings

Director of Neighbor Services

Processing Manager

Front Desk Assistant

Sales Associate

Full time/Franklin location

The Director of Neighbor Services supports GraceWorks Ministries’ mission, values, goals, and philosophy by exhibiting the following behaviors: excellence, quality service, commitment and accountability. As a member of the GraceWorks Ministries’ executive management team, performance includes demonstration of the following accountabilities: communication, teamwork, job knowledge and leadership in a manner appropriate for a Christian departmental manager of a faith-based organization.

POSITION SUMMARY
The Director of Neighbor Services serves neighbors by supporting, anticipating and identifying relational and community needs. This position will oversee existing programs and implement new programs and services based on the goals of the GraceWorks’ strategic plan.

PRIMARY DUTIES AND RESPONSIBILITIES
• Develop and implement programs and services for neighbors, based on community needs, in accordance with current strategic plan.
• Oversee existing programs and services.
• Make recommendations as needed to President / CEO with supporting documentation for areas needing improvement.
• Plan and execute outreach events to serve neighbors.
• Manage GraceWorkers and staff members who assist families, ensuring they receive quarterly training and educational resources.
• Selects, orientates, trains, assigns, schedules, coaches, and counsels staff and volunteers. Communicates expectations, plans, monitors, appraises and reviews job contributions; enforces policies and procedures.
• Help create the annual budget and participate in budget meetings when necessary.
• Oversees neighbor services financial objectives by estimating requirements for budgeting projections; analyze variances and initiate corrective actions,
• Be accounting for adhering to the budget for the Neighbor Services budget and manage the distribution of financial, in-kind and community partner resources.
• Manage and analyze spending each month compared to budget and initiate corrective actions as needed.
• Contributes information and analysis to functional strategic plans and reviews.
• Maintains neighbor relations by facilitating open channels of communication with neighbors, other departments, all GraceWorks personnel, volunteers, and service partners.
• Resolves neighbor and visitor complaints and/or channels them to appropriate department for solution.
• Evaluates and improves technological advances for quality controls to provide optimum experience for neighbors.
• Identifies future neighbor services needs and communicate them to CEO and Director of Development for fundraising purposes.
• Contributes to neighbor services effectiveness by identifying short-term and long-range issues that must be addressed; providing information and commentary pertinent to neighbor services; recommending options and courses of action; implementing directives.
• Accomplishes neighbor services and ministry goals by accepting ownership for and accomplishing new and different requests; exploring opportunities that add value to ministry objectives.
• Develops Education programs for Neighbor Services and the Community.
• Prepare accurate departmental reports for the Board in a timely manner.
• Able to react to change productively and handle all other duties/essential tasks as assigned.

SUPERVISORY RESPONSIBILITIES
Oversees Neighbor Services Staff and GraceWorkers

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Also must fully embrace the GraceWorks mission, and profess to being a Christian.

EDUCATION AND/OR EXPERIENCE
Minimum Requirement of Bachelor’s Degree in Social Work, Counseling, Biblical Counseling or related area. Preferred advanced degree and 3-5 years experience.

OTHER SKILLS
• Background in Social Work or Pastoral Counseling
• Demonstrated experience in Educational Program Management
• Experience in managing staff and volunteers
• Experience in event planning
• Strong administrative and budgeting skills
• Strong interpersonal skills; ability to communicate effectively with a diverse range of individuals
• Motivated, energetic self-starter with strong problem-solving skills
• Good judgment; ability to handle multiple tasks simultaneously
• Computer literate with working knowledge of Word and Excel and learning new databases
• Highly developed organizational, planning and oral and written communication skills
• Excellent time and self-management skills; strong sense of initiative and ability to work under pressure on multiple projects
• Ability to work independently and as a part of a team
• Able to tune into others’ feelings, thoughts, and daily context
• Act in socially appropriate ways, showing a genuine interest in other people; able to ask good questions, and listen keenly
• Able to adjust and adapt social style and communications
• Able to earn trust in relationships with others by consistently demonstrating integrity (honesty, consistency, and reliability) and professional competence
• Able to balance dedication to clients with objectivity and independence; able to act in the client’s best interest (except when to do so would cause significant harm to the ministry); willing to say “no” or to disagree on important issues
• Must have track record of building strong relationships with executive decision makers and influencers.

WORK ENVIRONMENT
Position is in an office setting that involves everyday risks or discomforts that require normal safety precautions.

Click here to download our application. Attach it to a cover letter and send it with resume to jobs@graceworksministries.net to apply.

Full time/Franklin location

The Processing Manager supports the GraceWorks Ministries’ goals, values and philosophy by exhibiting the following behaviors: excellence, quality service, commitment and accountability. Communication skills, teamwork, job knowledge and leadership are essential for each member of the GraceWorks team.

POSITION SUMMARY
The Processing Manager is responsible for the coordination and oversight of GraceWorks donation processing system. This includes organizing and coordinating the processing of sales inventory from the time it is donated to the time it hits the retail sales floor. The Processing Manager will manage staff and volunteers responsible for various aspects of the processing operation. They will also work directly with the retail manager to ensure pertinent merchandise is consistently available for the retail floor.

PRIMARY DUTIES AND RESPONSIBILITIES
• Train and assign staff and regular volunteers for specific duties.
• Work with Volunteer Relations Manager to assign job responsibilities for periodic volunteers.
• Collaborate with Retail and Boutique managers to determine needed merchandise and or quick selling items.
• Help set the quality of merchandise standards and support the encouragement of follow-through of staff and volunteers tasked with placing of merchandise on retail floor.
• Engage outside businesses and organizations to arrange for pass-through of unusable donations.
• Oversee seasonal and departmental inventory for integration into the ongoing processing chain.
• Coordinate inventory flow from back door to warehouse, and from warehouse to tagging area.
• Work with Facilities Manager to determine adequate warehouse space for inventory as needed.
• Lift, sort and price inventory when necessary.
• Manage staff and volunteers working in the processing chain.
• Be able to tell the GraceWorks story to anyone who asks.
• Able to react to change proactively and handle all other duties and essential tasks as assigned.

SUPERVISORY RESPONSIBILITIES
Processing staff and volunteers

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE
High School Diploma or GED required; Valid Driver’s License Required; Retail experience preferred.

OTHER SKILLS
• Strong interpersonal skills
• Donor & Customer Service sensitivity
• Highly developed organizational, planning and communication skills
• Brand awareness and fashion sensibility is mandatory
• Ability to communicate effectively with a diverse range of individuals
• Problem-solving skills
• Physically able to lift at least 50lbs. or more
• Good judgment
• Working knowledge of Microsoft Office Suite
• Ability to handle multiple tasks simultaneously
• Ability to work effectively with others

WORK ENVIRONMENT
Position is in a retail and warehouse setting that involves everyday risks or discomforts that require normal safety precautions. May encounter hot working conditions, based on the season.

Click here to download our application. Attach it to a cover letter and send it with resume to jobs@graceworksministries.net to apply.

Part-time/Franklin location

The Front desk assistant supports GraceWorks Ministries’ mission, goals, values and philosophy by exhibiting the following behaviors: excellence, quality service, commitment and accountability. As a member of the GraceWorks Ministries Neighbor Services team, performance includes demonstration of the following accountabilities; superior hospitality skills, in addition to secretarial, clerical and administrative support to ensure that this ministry’s front desk objectives are met in effective and efficient manner.

POSITION SUMMARY
This post supports Neighbor Services by being the knowledgeable and mission oriented “first impression” for those seeking the services of GraceWorks. This position also offers administrative and data support to Neighbor Services staff and volunteers.

PRIMARY DUTIES AND RESPONSIBILITIES
• Greet neighbors as they arrive with dignity
• Operate ministry phone switchboard, take calls and provide information and transfer calls
• Manage client data base entry and paper work
• Answer queries regarding ministry services
• Take payments and donations
• Maintain lobby and consulting room areas
• Follow opening and closing procedures
• Direct neighbors, guests and general public to the appropriate staff member
• Assist in maintaining consistency of service and policies at the front desk
• All other duties as assigned

SUPERVISORY RESPONSIBILITIES
Assist volunteers in maintaining standards of service, adhering to policies, and with scheduling

QUALIFICATIONS
Commitment to the mission of GraceWorks. Excellent customer services and interpersonal skills. Strong administrative skills including data input and attention to detail. Some accounting skills are helpful in processing payments and donations. Ability to speak Spanish is a plus. An individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skills and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE
Minimum Requirement of 3-5 years’ experience of general office and administrative experience. A bachelor’s degree would be an advantage.

Click here to download our application. Attach it to a cover letter and send it to jobs@graceworksministries.net to apply.

Full time and Part-time/Franklin location

The Sales Associate supports the GraceWorks Ministries’ goals, values and philosophy by exhibiting the following behaviors: excellence, quality service, commitment and accountability. As a member of the GraceWorks Ministries’ team, performance includes demonstration of the following accountabilities: communication, teamwork, job knowledge and leadership.

POSITION SUMMARY
The Sales Associate will be responsible to fulfill any of the tasks to complete a sale of our donated goods from operating the cash register, organizing and replenishing merchandise on the sales floor, assisting customers, and cleaning common areas.

PRIMARY DUTIES AND RESPONSIBILITIES
Cashier Duties:
• Count money and place in cash register.
• Open store and operate cash register during store hours.
• Assist customers in their purchases. If they have a voucher, help them select the items that are applicable to their voucher.
• Balance cash register and perform closing duties, including reports, at end of day.
• Able to react to change productively and handle all other duties/essential tasks as assigned.

Secondary Responsibilities:
• Dust, straighten and stock merchandise as needed
• Change prices with permission of supervisor
• Post sales on whiteboards
• Clean dressing rooms
• Perform assigned kitchen and work area clean-up.

SUPERVISORY RESPONSIBILITIES
None

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE
High School Diploma or GED required.

OTHER SKILLS
Strong interpersonal skills; ability to communicate effectively with a diverse range of individuals; problem-solving skills; good judgment; ability to handle multiple tasks simultaneously; computer literate with working knowledge of cash register and money handling skills; highly developed organizational, planning and oral and written communication skills; ability to work effectively with others.

WORK ENVIRONMENT
Position is in a retail store setting that involves everyday risks or discomforts that require normal safety precautions.
Click here to download our application. Attach it to a cover letter and send it to jobs@graceworksministries.net to apply.