FAQs (Frequently Asked Questions)

What are your hours?

Office Hours: Monday - Friday 9:00 a.m.- 4:00 p.m.

NEW! Store Hours:

• Tuesdays from 9:00 a.m. until 7:00 p.m.
• Wednesday - Friday 9:00 a.m. until 5:00 p.m.
• Saturdays 9:00 a.m. until 4:00 p.m.

Donation Hours: Tuesdays - Saturdays from 9:00 a.m. until 3:00 p.m.

Who do you help?
Residents of Williamson County that have an emergency need.

Why do you only help people in Williamson County?
Graceworks feels it is important to take care of our own home before we can take care of others. As long as there are people with needs in Williamson County we will continue to limit the scope of our help to our own back yard.

How do you get to Graceworks?
Click here for directions.

How is the Ministry financed?
Details coming soon.

What help do you give?
We help with emergency needs: rent or utility assistance, purchase medicines, provide nonperishable food, provide clothing or household goods. If your need for help is outside the listed needs, please contact us, we may be able to provide assistance, at least we can refer you to someone that can help.

How can I volunteer?
See our section on Volunteer Opportunities and then contact us.

Do I have to come in to get help? I can't come in (homebound)?
Yes, everyone must come into the office and apply for help. If you are in the hospital or homebound, your health care worker or social worker can apply for help on your behalf.

Do I make an appointment?
No appointment is necessary; however, you must come in between 9 a.m. and 4 p.m. If you are working and cannot come during regular hours, please call (615) 794-9055, and we will try to make arrangements to meet with you at a different time.

How is Graceworks different from other organizations?
Graceworks is committed to helping individuals in a holistic way. Efforts are made to help identify the underlying issues that contribute to the problem(s) and then solutions are proposed to address those issues. It may mean helping someone learn how to get a job, how to read, how to handle personal finances, or simply how to function as an individual. This approach is far more demanding, but the results are far greater.

Do I have to be a Christian to receive help?
NO! We will do our best to help any resident of Williamson County regardless of their personal faith. Help will not be denied on the basis of faith.

How do I donate a car?
The car must be working - - we do not have the capability to repair cars, not even minor repairs. A current emission test, the title and the title holder(s) have to accompany the car to our office at 104 Southeast Parkway. There we will have you fill out a gift form. We will provide a tax donation letter based on the value of the car as provided by the Kelley Blue Book value.

What is Graceworks?
Graceworks is an ecumenical, nonprofit ministry funded by Williamson County churches and individuals to help our neighbors in our county. Our primary focus is to provide physical, emotional, spiritual, material, and referral services to those in need while helping them break the cycle of dependency on government assistance. Not everyone that needs our assistance is receiving governmental help.

STORE FAQ'S
Thank you for your donation to Graceworks Ministries, Inc. We appreciate your donation and we think you might like to know the donation guidelines.

All clothing must be clean and in bags or boxes, it is not necessary to have clothing on hangers because we do not use wire hangers.

We accept donations Tuesday through Saturday, from 9 - 3. We'd appreciate it if donors would hold to those hours.

If you have a church or community garage sale to be donated, because of the size and quantity, please call and make a reservation for delivery.

All pick-ups of furniture and large items are scheduled usually on Saturday and Wednesday morning unless it can be arranged otherwise.

If you feel your donation is valued at $250 or over, please bring an itemized list so you may receive the proper receipt.

What items do you NOT accept as donations to the store?

• Blinds
• Building materials of any kind
• Built-in cabinets
• Built-in appliances
• Camper tops
• Curtain rods
• Desks - metal or wood, large office types
• Encyclopedias
• Exercise equipment
• Gym-sets
• We accept computers if they are complete, not single printers, screens, etc.
• Medical supplies
• Magazines - newspapers
• Paint or hazardous materials
• Pool tables
• Ping-Pong tables
• Storm doors
• Trash compactors
• Water beds
• Windows
  

Do you pick up furniture?
Yes. We do pick-up furniture, but not clothes. To schedule a pick-up, call 615-794-9055, and ask for the Store.

Can anyone shop at the store?
Yes, the store is open to the public. We do not accept checks, debit cards or credit cards.

Can the store hold items for me?
If you have purchased (paid for) a piece of furniture, we will hold the item(s) for two business days to allow you to arrange transportation of the furniture.

Is my donation tax deductible?
Yes, as allowed by tax laws.

What do you do with my clothing or furniture donation?
The donations are sorted, priced and put into our Thrift Store to be sold. If someone has an emergency need and cannot afford necessities, they can visit our office and apply for a voucher to be used to purchase the item(s).

If we have more donations that we can use, we see that other ministries are blessed with the extra items.

Where does the money go from my donated items that you sell?
It goes back into our ministry to help support the emergency needs of the citizens of Williamson County.

Do you repair items?
As a rule, NO.

How often do you receive merchandise?
We receive merchandise each day we are open as all of the merchandise in the store is donated. We do not purchase anything for sale in the store. Therefore, we never know when or if certain items will be donated.